In these days of super efficiency, support workers who are able to solve problems with networks and PC's, along with giving constant help to users, are indispensable in all sections of industry. The need for more skilled and qualified individuals grows, as we become consistently more dependent upon computers in these modern times.

Validated exam simulation and preparation packages are vital - and must be offered by your course provider. Often students can find themselves confused by trying to prepare themselves with questions that aren't recognised by authorised sources. Often, the phraseology is startlingly different and you should be prepared for this. A way to build self-confidence is if you verify whether you're learning enough through quizzes and simulated exams before you take the actual exam.

There are colossal changes about to hit technology in the near future - and the industry becomes more ground-breaking every year. Society largely thinks that the technological revolution we have experienced is cooling down. This couldn't be more wrong. Terrific advances are ahead of us, and the internet significantly will be the most effective tool in our lives.

And don't forget salaries also - the average salary in the UK for a typical IT worker is a lot better than remuneration packages in other sectors. It's a good bet that you'll earn quite a bit more than you'd typically expect to bring in elsewhere. Due to the technological sector developing nationally and internationally, it's looking good that demand for well trained and qualified IT technicians will remain buoyant for decades to come.

Most training providers will only offer support available from 9-6 (office hours) and sometimes later on specific days; very few go late in the evening or at weekends. Don't accept training that only supports students with an out-sourced call-centre message system after office-staff have gone home. Training organisations will try to talk you round from this line of reasoning. But, no matter how they put it - you need support when you need support - not when it's convenient for them.

Be on the lookout for colleges that use several support centres around the globe in several time-zones. These should be integrated to enable simple one-stop access as well as 24 hours-a-day access, when you want it, with no fuss. Never settle for less than this. Online 24x7 support is the only way to go for IT training. Maybe late-evening study is not your thing; but for the majority of us however, we're out at work while the support is live.

In most cases, your average person doesn't know where to start with a computing career, or even what sector they should look at getting trained in. How can we possibly grasp what is involved in a particular job when we've never done it? Maybe we have never met anyone who works in that sector anyway. Reflection on these points is required if you want to uncover the right answer for you:

* Which type of individual you are - what kind of jobs you find interesting, plus of course - what don't you like doing.

* Are you driven to obtain training for a specific raison d'etre - i.e. are you looking at working from home (working for yourself?)?

* Is your income higher on your priority-scale than some other areas.

* With everything that IT covers, you'll need to be able to absorb what is different.

* You should also think long and hard about the level of commitment you're going to give to your education.

For most of us, getting to the bottom of each of these concepts will require meeting with someone that can explain things properly. Not only the accreditations - but also the commercial requirements besides.

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